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Head Office: Level 14, 379 Collins Street MELBOURNE VIC 3000
Postal Address: PO Box 63 Flinders Lane MELBOURNE VIC 8009 Phone: 1300 737 426 | Office: (+61) 3 9614 7333 | Fax: (+61) 3 8080 5959 info@resicom.com.au |
Do you have an Urgent Funding Requirement for your business? Call Resicom NOW - 1300 737 426
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Stephen Mitchell is the director of multiple finance based companies across Australia, with a wealth of knowledge and experience in the mortgage lending market. Stephen is highly regarded in the industry as a non-conforming specialist. Since 2003, Stephen has been heavily involved in mortgage broking and management, origination and lending - leading multiple organisations to deliver exceptional service, results and solutions for clients that do not fit the normal banking landscape. Stephen founded Resicom in 2006, and Co-Founded Oak Capital Mortgage Fund Limited in 2013.
Resicom is a boutique wholesale Mortgage Management and Specialist Brokerage company. Stephen has grown the organisation to be one of Australia's leading specialists originating over half a billion dollars in loans per annum. Stephen is also the CEO & Managing Director of Oak Capital, one of Australia's fastest growing and diverse contributory mortgage funds. |
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Craig Robertson joined Resicom as the Chief Operating Officer (COO) in 2016 after a seventeen-year career at La Trobe Financial culminating with the role of Head of Credit Sales.
Craig’s La Trobe experience covered the breath of the organisation including credit processes, sales management, portfolio management including a private lending organisation with $125M of Funds Under Management (FUM), arrears management and relationship management tasks with key stakeholders. Craig’s role at Resicom as the COO includes the general overseeing of the business including focusing heavily on process enhancements, incorporation of in house funding lines, sales management tasks and key acquisition work. Craig works closely with the CEO to ensure strategic partnerships are maintained and strengthened whilst ensuring the business exceeds the targets and KPI's set. Previous to La Trobe Craig worked at NAB for 7 years doing predominantly consumer finance and account management roles. In his private time Craig is busy juggling golf and two little boys while also training for his first marathon early 2017. |
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As General Manager, Janai is a key member of the Resicom Management team. Janai is responsible for leading and directing all staff, developing policies and procedures, along with generating and presenting reports to the senior management team. In addition, Janai is also a member of Resicom’s Risk and Audit Committee, overseeing our Operational Risk and Compliance.
During her 4 year career at Resicom, Janai has held several positions across operations. She has been instrumental in delivering a high level of customer service, operational efficiencies and building strong relationships with stakeholders. Ensuring high customer and client satisfaction comes naturally to Janai and fits with Resicom's high service values. On a daily basis, Janai is motivating and encouraging employees together with promoting the company’s mission statement and values. Janai’s prior experience was managing well established cafés in Melbourne. Janai has a strong desire to succeed and a passionate work ethic. She deals with brokers and clients on a daily basis ensuring their loans are progressing well and that settlements occur on time. |
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Lilly provides the CEO with high level executive support in a one-on-one working relationship, providing assistance in a proficient manner that facilitates Stephen to be as productive & efficient as possible. Lilly has very strong interpersonal skills & the ability to build relationships & liaise with key stakeholders, investors, business partners & associates.
Serving as a primary point of contact for Stephen, communicating directly & on behalf of him for his business & personal matters, ensuring to always provide the highest level of client service whilst handling all confidential matters with absolute discretion. Lilly has a broad spectrum of roles & responsibilities as the CEO's EA prioritising conflicting needs, handling matters expeditiously & proactively and following-through on projects from conception to completion, often with deadline pressures. Given her background in management, high performance goals, ability to meet deadlines in a fast paced environment & ability to exercise good judgment in a variety of situations this makes her a perfect fit alongside Stephen Mitchell and the Resicom team. |
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Craig Highmore
Business Development Manager M: 0437 911 342 E: craigh@resicom.com.au LinkedIn: Follow Me |
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Andrew joined Resicom in 2013 with a wealth of credit knowledge gained from nine years at the CBA. Andrew's knowledge of both prime and near prime lending makes him an asset to our brokers in helping them structure a loan for their clients.
Andrew initially joined Resicom as a Credit Analyst, but due to the growth of Resicom and Andrew’s hands on approach, he is now enjoying his revised position in being both the head Credit Analyst and a direct Relationship Manager for several brokers. Andrew has a diverse education background having completed a Masters of Urban and Regional Town Planning combined with an Arts Degree in Mass Communications, now finalising a Diploma in Mortgage Broking. This multi-disciplinary experience gives Andrew an advantage with problem solving and is beneficial when liaising with both clients and business partners. Andrew has a keen interest in the property market and architecture, enjoying assisting clients with unique properties find finance from a range of boutique and major funders. |
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Thanusanth Kamalamohan (TK)
Specialist Finance Consultant M: 0432 213 207 E: tk@resicom.com.au LinkedIn: Follow Me 
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Thanusanth (TK) joined the Resicom team in 2016 after spending three years at NAB, where his focus and expertise was working with existing clients in the customer retention team. Thanusanth has extensive knowledge and experience in the finance industry, with an emphasis in consumer/business loans, portfolio residential lending products. Further to this, he is well versed in all regulatory policies and has the ability to build excellent rapport with all levels of management and personnel. Thanusanth has strong experience in sales and service, with past roles at Australian Administrative Services and Vodafone Australia.
Since joining Resicom, Thanusanth has been working closely with direct clients and referral partners to ensure there is a solution in place. One of the many keys to Thanusanth’s success is ensuring to always value all customers, no matter what their financial circumstances and needs may be. Thanusanth prides himself on excellence in providing all clients with exceptional service that is second to none. |
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Clarice joined Resicom in 2015 after 4 years at Westpac bringing her wealth of knowledge to our team.
Her career with Resicom began in the settlements department. With minimal experience she quickly developed relationships with broker, clients, lenders, solicitors and conveyancers enabling a smooth transition to settlement of the loan. After one year of successfully managing Resicom's settlements, Clarice moved into her current role. As the Client Relationship Manager, Clarice liaises with the Resicom BDM's to ensure a high level of customer service is delivered to their brokers and clients. She is the main point of contact post settlement and is there to promptly attend to any enquiries and provide assistance that is required by our clients and brokers. Clarice's wealth of experience in customer service, as well as her friendly personality ensures client's needs are addressed promptly and provided a high level of service. Clarice also speaks fluent Cantonese so she can converse in comfort with some of our Chinese based brokers and clients. |
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Jaidyn joined Resicom in 2016 after working for several employers in reception, executive assistant, administration roles & hospitality. As well as normal reception duties Jaidyn’s current role also requires her to manage Resicom’s extensive data base and also assist in the needs of Resicom’s key business partners including individual investors, fund managers and other key stakeholders.
Jaidyn's previous experience has taught her the perfect skill set for her role at Resicom. Meeting deadlines, working late and under pressure is no stranger to Jaidyn, all her experience has taught her the professional standards and quality of work that is expected. Communication is one of Jaidyn's strongest attributes and is essential when working in administration and reception being the first point of contact for Resicom's clients. |
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Paul joined the Resicom team in Nov 2016 with over 10 years’ experience in banking and finance in Melbourne and the UK. Most recently, Paul spent 5 very successful years with ANZ as a Home and Investment Lending Manager. Previous to this, Paul gained a valuable insight into the non-conforming space with 2 years at Liberty Financial in Sales Support, writing loans and assisting brokers with submissions. In Manchester, Paul’s previous home, Paul was employed as a Mortgage Broker where he assisted numerous clients with prime bank options and also non-conforming solutions.
This wealth of experience has set Paul up perfectly for his role at Resicom. Along with the pride Paul takes in his service commitment to his clients where communication and deliverance are key, this ensures Paul’s clients will get the best possible Customer Experience. Away from work, Paul loves to spend time with his young family, keep fit, and watch his beloved Liverpool FC in the middle of the night! |